April 2017 Usage Statistics
eLearning Training Attendances
Practical, hands-on eLearning workshops are offered through Staff Professional Development to help staff prepare their courses each semester. Staff attendances at workshops for January - April 2017 total 385 participants.
Download Workshop Attendance-201704.csv
eLearning Solutions Service
The eLearning Solutions Service is designed to help staff implement the UQ eLearning tools that most successfully solve common teaching and learning problems. The eLearning Solutions Service to date in 2017 has catered for 60 Course Coordinators teaching into 91 courses and servicing a total of 13 180 student experiences across the university. The top three most common individual tools implemented are online marking/submission, group management and group peer assessment respectively.
Change management
During Semester 1 the eLearning Systems and Support team and ITaLI will be giving joint presentations to all school Teaching and Learning committees. The presentation covers services available from the two groups for staff to enhance their teaching and implement the student strategy. During April presentations have been delivered to 11 schools and attended by a total of 150 staff. A further 9 presentations are currently booked.
eLearning Helpdesk - Support Requests and Trends
The number of jobs for March 2017 increased by 8.7% when compared to March 2016 yet decreased by 14.8% when compared to March 2015 and decreased by 39% when compared to February 2017.
Course Management jobs for March 2017 increased by 17.6% when compared with March 2016 yet decreased by 29.2% when compared with March 2015 and decreased by 81% when compared with February 2017.
Tools & Other jobs for March 2017 increased by 6.7% when compared with March 2016 yet decreased by 10.9% when compared with March 2015 yet increased by 15.8% when compared with February 2017.
The majority of jobs were distributed through Tools & Other (81.95%) with Course Management (18.05%).
RESPONSE TO SUPPORT REQUESTS FLAGGED AS URGENT BY CLIENTS
There were seven Urgent jobs during April 2017. A breakdown of the Urgent jobs are as follows.
Blackboard Tests (1), Grade Centre (3), Turnitin (3). All requests were responded to within an hour.