eLearning Training Attendances

Practical, hands-on eLearning workshops are offered through Staff Professional Development to help staff prepare their courses each semester. Staff attendances at workshops for July 2018 total 258 participants.

july stats

Change management

During Semester 1 the eLearning Systems and Support team and ITaLI have been giving joint presentations to school Teaching and Learning committees. The presentation covers the student strategy blended learning initiative, new tools available in our central systems, and services and support offered by the eLearning team and ITaLI. To date, presentations have been delivered to 28 schools and attended by a total of 342 staff. 

eLearning Solutions Service

The eLearning Solutions Service has recently been restarted and was not available since August 2017 due to resource constraints.

The eLearning Solutions Service is designed to help staff implement the UQ eLearning tools that most successfully solve common teaching and learning problems. The eLearning Solutions Service to date in 2018 has catered for 2 Course Coordinators teaching into 4 courses and servicing a total of 120 student experiences across the university. The top three most common individual tools implemented are online marking/submission, online quiz/exams and video assignments respectively.


eLearning Helpdesk - Support Requests and Trends

Chart of Support Request Categories from July 2016 to July 2018

Download Support Request Categories-201807.csv

The number of jobs for July 2018 decreased by 11.2% when compared to July 2017 and decreased by 3.1% when compared to July 2016 and decreased by 12.1% when compared to June 2018.

Course Management jobs for July 2018 decreased by 17.9% when compared with July 2017 and decreased by 20.2% when compared with July 2016 and decreased by 33% when compared with June 2018.

Tools & Other jobs for July 2018 decreased by 3.2% when compared with July 2017 yet increased by 19.3% when compared with July 2016 and increased by 22.2% when compared with June 2018.

The distribution of jobs were similarly divided amongst Course Management (50.47%) with Tools & Other (49.53%).

RESPONSE TO SUPPORT REQUESTS FLAGGED AS URGENT BY CLIENTS

There were fifteen Urgent jobs during July 2018. A breakdown of the Urgent jobs are as follows.
Blackboard Course Content (5), Blackboard Grade Centre (1), Blackboard Tests (2), Checkbox (2), Course Request (3), TurningPoint (1), Turnitin (1).

All Urgent requests were responded to within an hour.