eLearning Support - Requests and Trends

During 2019 the Elearning Service Desk in ITaLI provided 6,895 instances of support for teaching staff at UQ.

Chart of Support Request Categories from December 2017 to December 2019

Download Support Request Categories-201912.csv


There were no Urgent jobs during December 2019.

eLearning Workshops

Practical, hands-on workshops in teaching and learning technologies are offered through Staff Development to help staff prepare their courses each semester. During 2019 the Elearning Service Desk in ITaLI provided 6,895 instances of support for teaching staff at UQ. The Elearning team also ran 87 workshops attracting 622 staff attendances. Since 2012 there have been a total of 5,720 staff attendances at elearning workshops.

workshop attendances

workshops run

eLearning Guide Updates

The following table displays the number of staff and student guides that have been created, updated and removed this year to date.

Guides CreatedGuides UpdatedGuides Removed

Total = 286
(41 student guides + 245 staff guides)

eLearning Solutions Service

The eLearning Solutions Service is designed to help staff implement the UQ eLearning tools that most successfully solve common teaching and learning problems. The eLearning Solutions Service to date in 2019 has catered for 237 Course Coordinators teaching into 33 courses and servicing a total of 39,910 student experiences across the university. The top three most common individual tools implemented are Grade Centre, Online marking / submission and ePortfolio WIL - Chalk & Wire respectively.

Individual toolsTimes implementedStudents benefitted
Active learning tool264615
Collaboration / reflection tool00
eLearning refresher203139
ePortfolio WIL - Chalk & Wire559804
Grade Centre10112657
Group management297036
Group Peer Assessment192614
UQ Extend4826
Online marking / submission7212849
Online mini lecture101798
Online quiz / exam316424
Self Peer Assessment Tool1127
Course Insights22110
Video assignment91874
Video content - Kaltura61325
Video - Adobe Premiere Pro00
Virtual classroom - Zoom7236

ePortfolio Usage

Usage in December

Usage this year to date

Assessments: 276475824
Files Uploaded: 986


Courses/programs deployed in Semester 2, 2019

Courses/programs under development

Courses/programs completing their deployment review
(this includes any updates/changes to assessment tasks and required maintenance)

Bachelor of Veterinary TechnologyBachelor of MidwiferyDoctor of Medicine Phase 2
Faculty of Science Employability FrameworkBachelor of NursingBachelor of Veterinary Science (Honours) 5th Year
DENT5200Bachelor of Social WorkARCS2000
 Master of Pharmaceutical Industry PracticeDENT5100
 HaBS Student Mentor and Leader ProgramsMGTS1501
  UQ Employability Award