eLearning Support - Requests and Trends

During 2019 the Elearning Service Desk in ITaLI provided 6,895 instances of support for teaching staff at UQ.

Chart of Support Request Categories from December 2017 to December 2019

Download Support Request Categories-201912.csv


There were no Urgent jobs during December 2019.

eLearning Workshops

Practical, hands-on workshops in teaching and learning technologies are offered through Staff Development to help staff prepare their courses each semester. During 2019 the Elearning Service Desk in ITaLI provided 6,895 instances of support for teaching staff at UQ. The Elearning team also ran 87 workshops attracting 622 staff attendances. Since 2012 there have been a total of 5,720 staff attendances at elearning workshops.

workshop attendances

workshops run

eLearning Guide Updates

The following table displays the number of staff and student guides that have been created, updated and removed this year to date.

Guides Created Guides Updated Guides Removed
83 180 23

Total = 286
(41 student guides + 245 staff guides)

eLearning Solutions Service

The eLearning Solutions Service is designed to help staff implement the UQ eLearning tools that most successfully solve common teaching and learning problems. The eLearning Solutions Service to date in 2019 has catered for 237 Course Coordinators teaching into 33 courses and servicing a total of 39,910 student experiences across the university. The top three most common individual tools implemented are Grade Centre, Online marking / submission and ePortfolio WIL - Chalk & Wire respectively.

Individual tools Times implemented Students benefitted
Active learning tool 26 4615
Collaboration / reflection tool 0 0
eLearning refresher 20 3139
ePortfolio WIL - Chalk & Wire 55 9804
Grade Centre 101 12657
Group management 29 7036
Group Peer Assessment 19 2614
LearnX 4 826
Online marking / submission 72 12849
Online mini lecture 10 1798
Online quiz / exam 31 6424
Self Peer Assessment Tool 1 127
Course Insights 2 2110
Video assignment 9 1874
Video content - Kaltura 6 1325
Video - Adobe Premiere Pro 0 0
Virtual classroom - Zoom 7 236
Other 5 885

ePortfolio Usage

Usage in December

Usage this year to date

Assessments: 2764 75824
Files Uploaded: 986


Courses/programs deployed in Semester 2, 2019

Courses/programs under development

Courses/programs completing their deployment review
(this includes any updates/changes to assessment tasks and required maintenance)

Bachelor of Veterinary Technology Bachelor of Midwifery Doctor of Medicine Phase 2
Faculty of Science Employability Framework Bachelor of Nursing Bachelor of Veterinary Science (Honours) 5th Year
DENT5200 Bachelor of Social Work ARCS2000
  Master of Pharmaceutical Industry Practice DENT5100
  ECON3210 ENVM3102
  LAWS4701 FOOD3030/7021
  HaBS Student Mentor and Leader Programs MGTS1501
    UQ Employability Award