eLearning Training Attendances

Practical, hands-on eLearning workshops are offered through Staff Professional Development to help staff prepare their courses each semester. Staff attendances at workshops for April 2018 total 193 participants.

Chart of Workshop Attendances February 2018

Download Workshop Attendance-201803.csv

Change management

During Semester 1 the eLearning Systems and Support team and ITaLI have been giving joint presentations to school Teaching and Learning committees. The presentation covers the student strategy blended learning initiative, new tools available in our central systems, and services and support offered by the eLearning team and ITaLI. To date, presentations have been delivered to 15 schools and attended by a total of 202 staff. Additional presentations are booked for May and June.


eLearning Helpdesk - Support Requests and Trends

Chart of Support Request Categories from April 2016 to April 2018

Download Support Request Categories-201804.csv

The number of jobs for April 2018 decreased by 13.2% when compared to April 2017 and decreased by 1.4% when compared to April 2016 and decreased by 36.7% when compared to March 2018.

Course Management jobs for April 2018 decreased by 44.7% when compared with April 2017 is identical to those of April 2016yet decreased by 47.6% when compared with March 2018.

Tools & Other jobs for April 2018 increased by 7.9% when compared with April 2017 yet decreased by 1.9% when compared with April 2016 yet decreased by 31.7% when compared with March 2018.

The distribution of jobs were mostly through Tools & Other (73.9%) with Course Management (26.1%).

RESPONSE TO SUPPORT REQUESTS FLAGGED AS URGENT BY CLIENTS

There were five Urgent jobs during April 2018. A breakdown of the Urgent jobs are as follows.
Blackboard Course Content (1), Echo360 (1), Kaltura (1), Turnitin (2).

All Urgent requests were responded to within an hour.