eLearning Workshops

Practical, hands-on eLearning workshops are offered through Staff Professional Development to help staff prepare their courses each semester. 32 staff workshops have been run this year as of April, with 4 of those requiring waitlists and consequently 2 additional workshops were scheduled to meet the demand. Staff workshop attendances this year total 234 participants and total 5332 since 2012.

workshop attendances april

Workshop Run April

eLearning Guide Updates

Throughout the year, updates to staff guides on the eLearning website and student guides on the Library website are requested by staff. This year to date, 23 new guides have been created, 47 exisiting guides have been updated and 2 guides have been removed based on requests. In total, 72 guides have been created, updated or removed, with 61 of those being staff guides and 11 being student guides.

eLearning Solutions Service

The eLearning Solutions Service is designed to help staff implement the UQ eLearning tools that most successfully solve common teaching and learning problems. The eLearning Solutions Service to date in 2019 has catered for 93 Course Coordinators teaching into 143 courses and servicing a total of 14,334 student experiences across the university. The top three most common individual tools implemented are Grade Centre, ePortfolio WIL - Chalk & Wire and Online marking / submission respectively.

Individual tools Times implemented Students benefitted
Active learning tool9 9 1624
Collaboration / reflection tool 0 0
eLearning refresher 8 1164
ePortfolio WIL - Chalk & Wire 24 3886
Grade Centre 52 6445
Group management 10 3430
Group Peer Assessment 12 1754
Online marking / submission 28 5132
Online mini lecture 5 1025
Online quiz / exam 13 2669
Self Peer Assessment Tool 1 127
Teacher Insights 2 2110
Video assignment 4 938
Video content - Kaltura 1 130
Virtual classroom - Zoom 1 130
other 2 132

ePortfolio Usage

April
Year to Date
Assessments: 6219 17211
Files Uploaded: 6745 24871

ePortfolio statistics graph February 2019

The following courses/ programs were deployed in Semester 1, 2019
The following courses/programs are under development
The following courses/programs are completing their deployment review (this includes any updates/changes to assessment tasks and required maintenance)
Doctor of Medicine Phase 2 Bachelor of Midwifery Bachelor of Occupational Health and Safety Science
Bachelor of Veterinary Science (Honours) 5th Year Bachelor of Nursing Bachelor of Music Honours
UQ Employability Award Bachelor of Social Work WRIT3613
ARCS2000 Bachelor of Veterinary Technology MEDI7131
DENT5100 Faculty of Science Employability Framework Bachelor of Psychology (Honours)
ENVM3102 Master of Pharmaceutical Industry Practice Bachelor of Regional and Town Planning
FOOD3030/7021 ECON3210 Bachelor of Laws (Honours) - Statutory Interpretation
MGTS1501 DENT5200  
PSYC4091 LAWS4701  
SCIE3050 MECH4552  
SLAT7852    

eLearning Helpdesk - Support Requests and Trends

Chart of Support Request Categories from April 2017 to April 2019

Download Support Request Categories-201904.csv

The number of jobs for April 2019 decreased by 7% when compared to April 2018 and decreased by 19.3% when compared to April 2017 and decreased by 26.6% when compared to March 2019.

Course Management jobs for April 2019 increased by 24.6% when compared with April 2018 yet decreased by 26.7% when compared with April 2017 yet increased by 32.2% when compared with March 2019.

Tools & Other jobs for April 2019 decreased by 21% when compared with April 2018 and decreased by 14.2% when compared with April 2017 and decreased by 43.5% when compared with March 2019.

The distribution of jobs were mainly in favour of Tools & Other (62.78%) with Course Management (37.22%).

RESPONSE TO SUPPORT REQUESTS FLAGGED AS URGENT BY CLIENTS

There were twelve Urgent jobs during April 2019. A breakdown of the Urgent jobs are as follows.
two of Blackboard Assignment Tool, one of Blackboard Grade Centre, one of Blackboard Population, two of Blackboard Tests, three of Blackboard Tools, two of ePortfolio, one of Turnitin.

All Urgent requests were responded to within an hour.