eLearning Training Attendances

Practical, hands-on eLearning workshops are offered through Staff Professional Development to help staff prepare their courses each semester. Staff attendances at workshops for January - December 2016 total 765 participants.

Workshop Attendances

Download Workshop Attendance-201612.csv

eLearning Solutions Service

The eLearning Solutions Service is designed to help staff implement the UQ eLearning tools that most successfully solve common teaching and learning problems. The eLearning Solutions Service in 2016 catered for 135 Course Coordinators teaching into 153 courses and servicing a total of 27 214 student experiences across the university. The service has to date for 2017 catered for 9 Course Coordinators teaching into 10 courses. The top three most common individual tools implemented are online marking/submission, in-class active learning tools and online exam/ quiz respectively.

Change Management

During Semester 2 the eLearning team and ITaLI co-presented to school meetings on eLearning services available at UQ. The presentations covered information on the Open course scheme, Peer observation scheme, the updated Turnitin online marking tool, Kaltura's video quiz feature, eLearning module creation software Office Mix and the Group Peer Assessment tool. Presentations were delivered to 23 school meetings attended by 713 staff.

eLearning Helpdesk - Support Requests and Trends

Chart of Support Requests

Download hd-201612.csv

The number of jobs for December 2016 increased by 19.2% when compared to December 2015 yet decreased by 15.9% when compared to December 2014 and decreased by 28.3% when compared to November 2016.

Course Management jobs for December 2016 increased by 26.7% when compared with December 2015 yet decreased by 12.8% when compared with December 2014 and decreased by 11.9% when compared with November 2016.

Tools & Other jobs for December 2016 decreased by 2% when compared with December 2015 and decreased by 23.8% when compared with December 2014 and decreased by 53.2% when compared with November 2016.

The distribution of jobs were mostly through Course Management (73.98%) with Tools & Other (26.02%).


There were no Urgent requests during December 2016.