eLearning Training Attendances

Practical, hands-on eLearning workshops are offered through Staff Professional Development to help staff prepare their courses each semester. 29 staff workshops have been run this year as of March, with 4 of those requiring waitlists and consequently 2 additional workshops were scheduled to meet the demand. Staff workshop attendances this year total 216 participants as of March and total 5314 since 2012.

workshop attendances in march

workshops run in march

Guide Update Requests

Throughout the year, updates to staff guides on the eLearning website and student guides on the Library website are requested by staff. This year to date, 22 new guides have been created, 34 exisiting guides have been updated and 2 guides have been removed based on requests. In total, 58 guides have been created, updated or removed, with 50 of those being staff guides and 8 being student guides.

eLearning Solutions Service

The eLearning Solutions Service is designed to help staff implement the UQ eLearning tools that most successfully solve common teaching and learning problems. The eLearning Solutions Service to date in 2019 has catered for 93 Course Coordinators teaching into 143 courses and servicing a total of 14,334 student experiences across the university. The top three most common individual tools implemented are Grade Centre, ePortfolio WIL - Chalk & Wire and Online marking / submission respectively.

Individual tools Times implemented Students benefitted
Active learning tool 23 1426
Collaboration / reflection tool 0 0
eLearning refresher 9 1046
ePortfolio WIL - Chalk & Wire 42 3355
Grade Centre 62 4237
Group management 9 3231
Group Peer Assessment 12 1754
Online marking / submission 30 4911
Online mini lecture 8 1025
Online quiz / exam 20 2122
Video assignment 4 840
Video content - Kaltura 0 0
Virtual classroom - Zoom 4 130
other 2 132

ePortfolio Usage Statistics

February
Year to Date
Assessments: 5125 10992
Files Uploaded: 9473 18126

ePortfolio statistics graph February 2019

The following courses/ programs were deployed in Semester 1, 2019
The following courses/programs are under development
The following courses/programs are completing their deployment review (this includes any updates/changes to assessment tasks and required maintenance)
Doctor of Medicine Phase 2 Bachelor of Health Sciences Bachelor of Occupational Health and Safety Science
Bachelor of Veterinary Science (Honours) 5th Year Bachelor of Midwifery Bachelor of Music Honours
UQ Employability Award Bachelor of Nursing WRIT3613
ARCS2000 Bachelor of Social Work MEDI7131
DENT5100 Bachelor of Veterinary Technology Bachelor of Psychology (Honours)
ENVM3102 Doctor of Medical Leadership Bachelor of Regional and Town Planning
FOOD3030/7021 Faculty of Science Employability Framework Bachelor of Laws (Honours) - Statutory Interpretation
MGTS1501 Master of Leadership in Service Innovation  
PSYC4091 Master of Pharmaceutical Industry Practice  
SCIE3050 ECON3210  
SLAT7852 DENT5200  
  LAWS4701  
  MECH4552  


eLearning Helpdesk - Support Requests and Trends

Chart of Support Request Categories from March 2017 to March 2019

Download Support Request Categories-201903.csv

The number of jobs for March 2019 decreased by 19.9% when compared to March 2018 and decreased by 8.3% when compared to March 2017 and decreased by 47.6% when compared to February 2019.

Course Management jobs for March 2019 decreased by 52.9% when compared with March 2018 and decreased by 5.9% when compared with March 2017 and decreased by 82% when compared with February 2019.

Tools & Other jobs for March 2019 decreased by 4.6% when compared with March 2018 and decreased by 8.8% when compared with March 2017 and decreased by 7.6% when compared with February 2019.

The majority of jobs were distributed through Tools & Other (81.48%) with Course Management (18.52%).

RESPONSE TO SUPPORT REQUESTS FLAGGED AS URGENT BY CLIENTS

There were eleven Urgent jobs during March 2019. A breakdown of the Urgent jobs are as follows.
six of Blackboard Tests, two of Course Request, one of Kaltura, two of Turnitin.

All Urgent requests were responded to within an hour.