Contact

UQ eLearning staff Helpdesk

Paul Dutton, Gary Smith, and Service Coordinator, Michael Luyten help academic staff with centrally supported elearning systems, troubleshooting problems and assisting with setting up their sites. As part of the eLearning team they also help test upgrades and review new services.

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  Michael Luyten

  eLearning Helpdesk Service co-ordinator
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  Gary Smith

  eLearning Support Officer
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  Paul Dutton

  eLearning Support Officer

eLearning Systems and Support: Team management

Dr Simon Collyer, the eLearning team Manager can be contacted at: s.collyer@uq.edu.au
 

In his role as the eLearning team Manager, Simon is responsible for the University's central eLearning systems and support services. Simon also chairs the eLearning Operational Forum (ELOF) which facilitates collaboration between the various support groups and the faculties. ELOF reports to the Technology Enhanced Learning Committee which reports to the Teaching and Learning Committee.

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  Dr Simon Collyer

  Manager - eLearning Systems and Support

Learning Management System: administration and development

ITS staff Adam Murray and  Patrick Strong maintain the availability and stability of the core LMS systems which are duplicated across two datacentres. They plan, test and perform all the major upgrades that deliver most of UQ's new functionality and develop building blocks and add-ins that enhance the way it works. They investigate issues escalated from helpdesk, liaise with vendors. These system administrators are contactable through: help@learn.uq.edu.au

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  Patrick Strong

  Application Support Specialist
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  Adam Murray

  Specialist Software Engineer