May 2016 Usage Statistics
eLearning Training Attendances
Practical, hands-on eLearning workshops are offered through Staff Professional Development to help staff prepare their courses each semester. Staff attendances at workshops for January - May 2016 total 316 participants.
Download Workshop Attendance-201605.csv
eLearning Solutions Service
The eLearning Solutions Service is designed to help staff implement the UQ eLearning tools that most successfully solve common teaching and learning problems. The eLearning Solutions Service to date in 2016 has catered for 86 Course Coordinators teaching into 106 courses and servicing a total of 15 835 student experiences across the university. The top 3 most common individual tools implemented are online marking/submission, in-class active learning tools and group peer assessment respectively.
eLearning Helpdesk - Support Requests and Trends
The number of jobs for June 2016 increased by 12.6% when compared to June 2015 and increased by 29.2% when compared to June 2014 and increased by 11% when compared to May 2016.
Course Management jobs for June 2016 increased by 21.6% when compared with June 2015 and increased by 38.2% when compared with June 2014 and increased by 24.5% when compared with May 2016.
Tools & Other jobs for June 2016 decreased by 4.4% when compared with June 2015 yet increased by 12% when compared with June 2014 yet decreased by 12.7% when compared with May 2016.
Blackboard Course ContentCourse Management (65.52%) with Tools & Other (34.48%).
RESPONSE TO SUPPORT REQUESTS FLAGGED AS URGENT BY CLIENTS
There were thirteen Urgent jobs during the month of May 2016. A breakdown of the Urgent jobs are as follows:
Bb Assessment (2), Bb Tools (2), Bb Grading (2), Bb User Management (3), Bb Course Management (1), Turnitin (2), Kaltura Video Server (1). All requests were responded to within an hour.