eLearning Training Attendances

Practical, hands-on eLearning workshops are offered through Staff Professional Development to help staff prepare their courses each semester. Staff attendances at workshops for September 2018 total 309 participants.

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Change management

During Semester 2 the eLearning Systems and Support team and ITaLI are giving joint presentations to whole school meetings. The presentations cover best practice online course site design, active learning support, grades management and grades security. To date, presentations have been delivered to 9 schools and attended by a total of 275 staff. Additional presentations are booked until December.

eLearning Solutions Service

The eLearning Solutions Service is designed to help staff implement the UQ eLearning tools that most successfully solve common teaching and learning problems. The eLearning Solutions Service to date in 2018 has catered for 17 Course Coordinators teaching into 21 courses and servicing a total of 3036 student experiences across the university. The top three most common individual tools implemented are active learning tools, online quiz/exams and online marking/submission respectively.

eLearning Helpdesk - Support Requests and Trends

Chart of Support Request Categories from September 2016 to September 2018

Download Support Request Categories-201809.csv

The number of jobs for September 2018 decreased by 3.8% when compared to September 2017 and decreased by 2.2% when compared to September 2016 and decreased by 34.4% when compared to August 2018.

Course Management jobs for September 2018 decreased by 50% when compared with September 2017 and decreased by 52.3% when compared with September 2016 and decreased by 68% when compared with August 2018.

Tools & Other jobs for September 2018 increased by 6.9% when compared with September 2017 and increased by 9.9% when compared with September 2016 yet decreased by 25.5% when compared with August 2018.

The vast majority of jobs were distributed through Tools & Other (89.84%) with Course Management (10.16%).

RESPONSE TO SUPPORT REQUESTS FLAGGED AS URGENT BY CLIENTS

There were six Urgent jobs during September 2018. A breakdown of the Urgent jobs are as follows.
Blackboard Access (1), Blackboard Population (1), Blackboard Tests (1), Checkbox (1), Turnitin (2).

All Urgent requests were responded to within an hour.