May 2018 Usage Statistics
eLearning Training Attendances
Practical, hands-on eLearning workshops are offered through Staff Professional Development to help staff prepare their courses each semester. Staff attendances at workshops for May 2018 total 215 participants.
Change management
During Semester 1 the eLearning Systems and Support team and ITaLI have been giving joint presentations to school Teaching and Learning committees. The presentation covers the student strategy blended learning initiative, new tools available in our central systems, and services and support offered by the eLearning team and ITaLI. To date, presentations have been delivered to 24 schools and attended by a total of 306 staff. Additional presentations are booked until July.
eLearning Solutions Service
Due to resource constraints, the eLearning Solutions Service is currently not available. This service offers one-on-one consultations on the integration of eLearning into courses.
As at 5 September 2017, we had 130 Clients encompassing 182 Courses with an effect on 28713 student experiences. The most popular tools were Online submission/marking, Online mini lectures, Group Management and ePortfolio.
eLearning Helpdesk - Support Requests and Trends
Download Support Request Categories-201805.csv
The number of jobs for May 2018 increased by 6% when compared to May 2017 and increased by 4.2% when compared to May 2016 and increased by 47.5% when compared to April 2018.
Course Management jobs for May 2018 increased by 0.8% when compared with May 2017 and increased by 3.1% when compared with May 2016 and increased by 75.1% when compared with April 2018.
Tools & Other jobs for May 2018 increased by 12.3% when compared with May 2017 and increased by 5.5% when compared with May 2016 and increased by 13.7% when compared with April 2018.
The distribution of jobs were mainly in favour of Course Management (55.01%) with Tools & Other (44.99%).
RESPONSE TO SUPPORT REQUESTS FLAGGED AS URGENT BY CLIENTS
There were eleven Urgent jobs during May 2018. A breakdown of the Urgent jobs are as follows.
Blackboard Assignment Tool (1), Blackboard Course Content (2), Blackboard Grade Centre (1), Blackboard Population (1), Blackboard Tests (3), Turnitin (3).
All Urgent requests were responded to within an hour.