eLearning Training Attendances

Practical, hands-on eLearning workshops are offered through Staff Professional Development to help staff prepare their courses each semester. Staff attendances at workshops for January - March 2016 total 201 participants.

Download Workshop Attendance-201603.csv

Workshop Attendances

eLearning Solutions Service

The eLearning Solutions Service is designed to help staff implement the UQ eLearning tools that most successfully solve common teaching and learning problems. The eLearning Solutions Service to date in 2016 has catered for 69 Course Coordinators teaching into 89 courses and servicing a total of 14836 student experiences across the university. The top 3 most common individual tools implemented are online marking/submission, online quiz/test/exams and in-class active learning tools respectively.


eLearning Helpdesk - Support Requests and Trends

Chart of Support Requests

Download hd-201603.csv

The number of jobs for March 2016 decreased by 22.2% when compared to March 2015 and decreased by 22.8% when compared to March 2014 and decreased by 47% when compared to February 2016.

Course Management jobs for March 2016 decreased by 41.7% when compared with March 2015 yet increased by 7.1% when compared with March 2014yet decreased by 85.9% when compared with February 2016.

Tools & Other jobs for March 2016 decreased by 16.9% when compared with March 2015 and decreased by 26.8% when compared with March 2014 yet increased by 12.8% when compared with February 2016.

The majority of jobs were distributed through Tools & Other (83.72%) with Course Management (16.28%).

RESPONSE TO SUPPORT REQUESTS FLAGGED AS URGENT BY CLIENTS

There were four Urgent jobs during the month of March 2016. A breakdown of the Urgent jobs are as follows: Blackboard Content (1), Turnitin submission (1), Echo360 upload (1), Checkbox access (1). All requests were responded to within an hour.