eLearning Training Attendances

Practical, hands-on eLearning workshops are offered through Staff Professional Development to help staff prepare their courses each semester. Staff attendances at workshops for January - April 2016 total 264 participants.

Workshop Attendances

Download Workshop Attendance-201604.csv

eLearning Solutions Service

The eLearning Solutions Service is designed to help staff implement the UQ eLearning tools that most successfully solve common teaching and learning problems. The eLearning Solutions Service to date in 2016 has catered for 79 Course Coordinators teaching into 98 courses and servicing a total of 15643 student experiences across the university. The top 3 most common individual tools implemented are online marking/submission, in-class active learning tools and group peer assessment respectively.

eLearning Helpdesk - Support Requests and Trends

Chart of Support Requests

Download hd-201604.csv

The number of jobs for April 2016 increased by 9.5% when compared to April 2015is identical to those of April 2014 yet decreased by 19.5% when compared to March 2016.

Course Management jobs for April 2016 increased by 39.3% when compared with April 2015 yet increased by 43.8% when compared with April 2014 yet increased by 21.3% when compared with March 2016.

Tools & Other jobs for April 2016 decreased by 0.8% when compared with April 2015 and decreased by 13.2% when compared with April 2014 and decreased by 28.6% when compared with March 2016.

65Tools & Other (74.28%) with Course Management (25.72%).


There were (10) Urgent jobs during the month of April 2016. A breakdown of the Urgent jobs are as follows Turnitin (4), Blackboard Assessment (2), User Management (1), Course Management (1), Checkbox (1), Echo360 (1).

All Urgent requests were responded to within an hour.