In October, there were no workshops conducted due to eLearning Advisers being involved in developing Blackboard Ultra workshops. This year to date, 59 staff workshops have been run with a total of 931 attendances. Since 2012, there has been a total of 12,329 staff workshop attendances.

eLearning guides

Displays the number of staff and student guides that have been created, updated and removed this year to date.

Guides CreatedGuides UpdatedGuides Removed
14119224

Total = 357
(33 student guides + 324 staff guides)

Top 10 eLearning guides 

The following list includes the 10 most viewed eLearning guides this month:

  1. Create a Grade Schema (1-7 grades) (1,913 views)
  2. What is an ePortfolio? (651 views)
  3. Access Inspera (484 views)
  4. Learn.UQ Welcome Page (435 views)
  5. Turnitin (249 views)
  6. Academic Integrity & Assessment Security in Inspera (220 views)
  7. Discussion board Delete Threads and Edit/Delete Replies (411 views)
  8. Using Zoom for Personal Capture (208 views)
  9. ePortfolio Quick Start Guide for External Assessors (204 views)
  10. Set Privacy and Share a Padlet (195 views)

Total webpage views: 35,885

Total webpage views for the previous month (September 2024): 31,835

October YouTube views: 1,704

YouTube views for previous month (September 2024): 1,479

eLearning Adviser Consultations

In October, eLearning advisers provided 92 appointments to help courses adopt eLearning technology. The eLearning Adviser Consultations to date in 2024 have catered for 293 Course Coordinators teaching into 374 courses which constitute approximately 11.2% of all courses in the university and servicing a total of 50,343 student experiences across the university. In total, the number of appointments equals 509. The top three most common individual tools implemented are InsperaGrade Centre, and Turnitin.  

Individual tools - Time implemented

Individual tools - Student benefited

ePortfolio usage

Usage in October

Usage this year to date

Assessments: 273516921
Files Uploaded: 463535412

 


eLearning Support - Requests and Trends

Chart of Support Request Categories from September 2022 to September 2024

Download Support Request Categories-202409.csv

The number of jobs for September 2024 decreased by 12.2% when compared to September 2023 and decreased by 13.6% when compared to September 2022 and decreased by 26.9% when compared to August 2024.

Course Management jobs for September 2024 increased by 2.8% when compared with September 2023 yet decreased by 34.9% when compared with September 2022 yet increased by 47.9% when compared with August 2024.

Tools & Other jobs for September 2024 decreased by 15.8% when compared with September 2023 and decreased by 4.4% when compared with September 2022 and decreased by 38.2% when compared with August 2024.

The majority of jobs were distributed through Tools & Other (77.1%) with Course Management (22.9%).

The Distribution of Jobs per Faculty

Chart of Total Jobs by Faculty for September 2024

RESPONSE TO SUPPORT REQUESTS FLAGGED AS URGENT BY CLIENTS

During September 2024 there were nine (9) Urgent jobs. A breakdown of the Urgent jobs are as follows.
Blackboard Assignment Tool (1), Blackboard Grade Centre (1), Blackboard Tests (1), Blackboard Usage (4), Inspera (2).

All Urgent requests were responded to within an hour.