eLearning Training Attendances

Practical, hands-on eLearning workshops are offered through Staff Professional Development to help staff prepare their courses each semester. 20 staff workshops have been run this year as of February, with 4 of those requiring waitlists and consequently 2 additional workshops were scheduled to meet the demand. Staff workshop attendances this year total 155 participants as of February and total 5253 since 2012.

 workshop attendances graph

Workshops run graph

Guide Update Requests

Throughout the year, updates to staff guides on the eLearning website and student guides on the Library website are requested by staff. This year to date, 14 new guides have been created, 8 exisiting guides have been updated and 2 guides have been removed based on requests. In total, 24 guides have been created, updated or removed, with 24 of those being staff guides and 0 being student guides.

eLearning Solutions Service

The eLearning Solutions Service is designed to help staff implement the UQ eLearning tools that most successfully solve common teaching and learning problems. The eLearning Solutions Service to date in 2019 has catered for 57 Course Coordinators teaching into 78 courses and servicing a total of 7637 student experiences across the university. The top three most common individual tools implemented are ePortfolio WIL - Chalk & Wire, online marking/submission and active learning tools respectively.

Individual tools
Times implemented
Students benefitted
Active learning tool 14 476
Collaboration / reflection tool 0 0
eLearning refresher 8 519
ePortfolio WIL - Chalk & Wire 38 3072
Grade Centre 7 347
Group management 3 903
Group Peer Assessment 6 676
Online marking / submission 17 2758
Online mini lecture 7 777
Online quiz / exam 7 1164
Video assignment 3 313
Video content - Kaltura 0 0
Virtual classroom - Adobe Connect 0 0
other 1 10

ePortfolio Usage Statistics

February
Year to Date
Assessments: 4550 5941
Files Uploaded: 6714 8672

ePortfolio statistics graph February 2019

The following courses/ programs were deployed in Semester 1, 2019
The following courses/programs are under development
The following courses/programs are completing their deployment review (this includes any updates/changes to assessment tasks and required maintenance)
Doctor of Medicine Phase 2 Bachelor of Health Sciences Bachelor of Occupational Health and Safety Science
Bachelor of Veterinary Science (Honours) 5th Year Bachelor of Midwifery Bachelor of Music Honours
UQ Employability Award Bachelor of Nursing WRIT3613
ARCS2000 Bachelor of Social Work MEDI7131
DENT5100 Bachelor of Veterinary Technology  
ENVM3102 Doctor of Medical Leadership  
FOOD3030/7021 Faculty of Science Employability Framework  
MGTS1501 Master of Leadership in Service Innovation  
PSYC4091 Master of Pharmaceutical Industry Practice  
SCIE3050 ECON3210  
SLAT7852 DENT5200  
  LAWS4701  
  MECH4552  

eLearning Helpdesk - Support Requests and Trends

Chart of Support Request Categories from February 2017 to February 2019

Download Support Request Categories-201902.csv

The number of jobs for February 2019 decreased by 7.1% when compared to February 2018 yet increased by 6.4% when compared to February 2017 yet increased by 24% when compared to January 2019.

Course Management jobs for February 2019 increased by 24.5% when compared with February 2018 yet decreased by 0.7% when compared with February 2017 yet increased by 4.1% when compared with January 2019.

Tools & Other jobs for February 2019 decreased by 31.1% when compared with February 2018 yet increased by 14.7% when compared with February 2017 yet increased by 47.2% when compared with January 2019.

The distribution of jobs were slightly in favour of Course Management (53.82%) with Tools & Other (46.18%).

RESPONSE TO SUPPORT REQUESTS FLAGGED AS URGENT BY CLIENTS

There were eight Urgent jobs during February 2019. A breakdown of the Urgent jobs are as follows.
one of Adaptive Release, one of Blackboard Assignment Tool, one of Blackboard email, two of Course Request, two of Echo360, one of Turnitin.

All Urgent requests were responded to within an hour.