July 2016 Usage Statistics
eLearning Training Attendances
Practical, hands-on eLearning workshops are offered through Staff Professional Development to help staff prepare their courses each semester. Staff attendances at workshops for January - July 2016 total 543 participants.
Download Workshop Attendance-201607.csv
eLearning Solutions Service
The eLearning Solutions Service is designed to help staff implement the UQ eLearning tools that most successfully solve common teaching and learning problems. The eLearning Solutions Service to date in 2016 has catered for 106 Course Coordinators teaching into 123 courses and servicing a total of 22 372 student experiences across the university. The top 3 most common individual tools implemented are online marking/submission, in-class active learning tools and online exam/ quiz respectively.
Change Management
During Semester 1 TLS is presenting on eLearning tool updates to faculty Teaching and Learning committees. The presentations highlight the new functionality available in the Turnitin Feedback Studio, the updated Group Peer Assessment tool and the new quizzes feature in Kaltura, UQ's video server. So far TLS has presented to five meetings attended by 85 staff.
eLearning Helpdesk - Support Requests and Trends
The number of jobs for July 2016 decreased by 6.7% when compared to July 2015 and decreased by 7% when compared to July 2014 yet increased by 19.9% when compared to June 2016.
Course Management jobs for July 2016 increased by 6.4% when compared with July 2015 and decreased by 6.1% when compared with July 2014 yet increased by 14.4% when compared with June 2016.
Tools & Other jobs for July 2016 decreased by 22.3% when compared with July 2015 and decreased by 8.4% when compared with July 2014 yet increased by 28.7% when compared with June 2016.
The distribution of jobs were mainly in favour of Course Management (61.28%) with Tools & Other (38.72%).
RESPONSE TO SUPPORT REQUESTS FLAGGED AS URGENT BY CLIENTS
There were fifteen Urgent jobs during the month of July 2016. A breakdown of the Urgent jobs are as follows: Bb Assessment (2), Bb Course Management (5), Bb Tools (5), Echo360 (1) and Turnitin (2).
All requests were responded to within an hour.