eLearning Training Attendances

Practical, hands-on eLearning workshops are offered through Staff Professional Development to help staff prepare their courses each semester. Staff attendances at workshops for February 2018 total 156 participants.

Chart of Workshop Attendances February 2018

Download Workshop Attendance-201802.csv

eLearning Solutions Service

Due to resource constraints, the eLearning Solutions Service is currently not available. This service offers one-on-one consultations on the integration of eLearning into courses.

As at 5 September 2017, we had 130 Clients encompassing 182 Courses with an effect on 28713 student experiences. The most popular tools were Online submission/marking, Online mini lectures, Group Management and ePortfolio.


eLearning Helpdesk - Support Requests and Trends

Chart of Support Request Categories from February 2016 to February 2018

Download Support Request Categories-201802.csv

The number of jobs for February 2018 increased by 13.1% when compared to February 2017 and increased by 8.7% when compared to February 2016 and increased by 16% when compared to January 2018.

Course Management jobs for February 2018 decreased by 25.1% when compared with February 2017 and decreased by 32.6% when compared with February 2016 and decreased by 31.2% when compared with January 2018.

Tools & Other jobs for February 2018 increased by 41.2% when compared with February 2017 and increased by 43.2% when compared with February 2016 and increased by 53.2% when compared with January 2018.

Of note: Feb 2018 is the most number of Tools and Other jobs (553) we have resolved in a month the next largest was July 2012 (525). A large number of Tools jobs relate to the Echo360 Lecture Recording System, providing advice on how to setup and access the new Lecture Recordings System.

The distribution of jobs were mainly in favour of Tools & Other (62.27%) with Course Management (37.73%). Typically in previous years it has been reversesd with 40 /60 split.

RESPONSE TO SUPPORT REQUESTS FLAGGED AS URGENT BY CLIENTS

There were sixteen Urgent jobs during February 2018. A breakdown of the Urgent jobs are as follows.
Blackboard Access (1), Blackboard Course Content (3), Blackboard Population (6), Course Request (2), Echo360 (3), TurningPoint (1).

All Urgent requests were responded to within an hour.