March 2018 Usage Statistics

eLearning Training Attendances

Practical, hands-on eLearning workshops are offered through Staff Professional Development to help staff prepare their courses each semester. Staff attendances at workshops for March 2018 total 166 participants.

Chart of Workshop Attendances February 2018

Download Workshop Attendance-201803.csv

eLearning Solutions Service

Due to resource constraints, the eLearning Solutions Service is currently not available. This service offers one-on-one consultations on the integration of eLearning into courses.

As at 5 September 2017, we had 130 Clients encompassing 182 Courses with an effect on 28713 student experiences. The most popular tools were Online submission/marking, Online mini lectures, Group Management and ePortfolio.

eLearning Helpdesk - Support Requests and Trends

Chart of Support Request Categories from March 2016 to March 2018

Download Support Request Categories-201803.csv

The number of jobs for March 2018 increased by 12.6% when compared to March 2017 and increased by 20.2% when compared to March 2016 yet decreased by 39.3% when compared to February 2018.

Course Management jobs for March 2018 increased by 50% when compared with March 2017 and increased by 58.8% when compared with March 2016yet decreased by 49.3% when compared with February 2018.

Tools & Other jobs for March 2018 decreased by 4.4% when compared with March 2017 yet increased by 2.4% when compared with March 2016 yet decreased by 33.3% when compared with February 2018.

The distribution of jobs were mostly through Tools & Other (68.46%) with Course Management (31.54%).

RESPONSE TO SUPPORT REQUESTS FLAGGED AS URGENT BY CLIENTS

There were twelve Urgent jobs during March 2018. A breakdown of the Urgent jobs are as follows.
Blackboard Assignment Tool (1), Blackboard Groups (1), Blackboard Population (1), Blackboard Tests (2), Blackboard Tools (3), Checkbox (1), Turnitin (3).

All Urgent requests were responded to within an hour.