December 2017 Usage Statistics
eLearning Training Attendances
Practical, hands-on eLearning workshops are offered through Staff Professional Development to help staff prepare their courses each semester. Staff attendances at workshops for December 2017 total 671 participants.
Download Workshop Attendance-201712.csv
Change management
During Semester 2 the eLearning Systems and Support team and ITaLI gave joint presentations to whole school meetings. The presentations covered Best practice online course site design, Active learning support and Grades management and security. In total, presentations were delivered to 25 schools and attended by 736 staff.
eLearning Solutions Service
Due to resource constraints, the eLearning Solutions Service is currently not available. This service offers one-on-one consultations on the integration of eLearning into courses.
As at 5 September 2017, we had 130 Clients encompassing 182 Courses with an effect on 28713 student experiences. The most popular tools were Online submission/marking, Online mini lectures, Group Management and ePortfolio.
eLearning Helpdesk - Support Requests and Trends
The number of jobs for December 2017 increased by 35.1% when compared to December 2016 yet increased by 47.6% when compared to December 2015 yet increased by 1.1% when compared to November 2017.
Course Management jobs for December 2017 increased by 30% when compared with December 2016 yet increased by 48.7% when compared with December 2015 yet increased by 23.6% when compared with November 2017.
Tools & Other jobs for December 2017 increased by 46.4% when compared with December 2016 and increased by 45.3% when compared with December 2015 yet decreased by 32.5% when compared with November 2017.
The distribution of jobs were mostly through Course Management (68.54%) with Tools & Other (31.46%).
RESPONSE TO SUPPORT REQUESTS FLAGGED AS URGENT BY CLIENTS
There was one Urgent job during December 2017. The Urgent job was related to Blackboard Course Content (1). This Urgent request was responded to within an hour.