eLearning Training Attendances

Practical, hands-on eLearning workshops are offered through Staff Professional Development to help staff prepare their courses each semester. Staff attendances at workshops for January - October 2016 total 646 participants.

Workshop Attendances

Download Workshop Attendance-201610.csv

eLearning Solutions Service

The eLearning Solutions Service is designed to help staff implement the UQ eLearning tools that most successfully solve common teaching and learning problems. The eLearning Solutions Service to date in 2016 has catered for 135 Course Coordinators teaching into 153 courses and servicing a total of 27 214 student experiences across the university. The top three most common individual tools implemented are online marking/submission, in-class active learning tools and online exam/ quiz respectively.

Change Management

During Semester 2 TLS and ITaLI are co-presenting to school meetings on eLearning services available at UQ. The presentations cover information on the Open course scheme, Peer observation scheme, the updated Turnitin online marking tool, Kaltura's video quiz feature, eLearning module creation software Office Mix and the Group Peer Assessment tool. To date presentations have been given to 19 school meetings attended by 550 staff.

eLearning Helpdesk - Support Requests and Trends

Chart of Support Requests

Download hd-201610.csv

The number of jobs for October 2016 increased by 16% when compared to October 2015 yet increased by 42.9% when compared to October 2014 yet increased by 21.8% when compared to September 2016.

Course Management jobs for October 2016 increased by 33.9% when compared with October 2015 and increased by 76.2% when compared with October 2014 and increased by 61.3% when compared with September 2016.

Tools & Other jobs for October 2016 increased by 3% when compared with October 2015 and increased by 18.6% when compared with October 2014 yet decreased by 6.5% when compared with September 2016.

The distribution of jobs were mainly in favour of Tools & Other (57.89%) with Course Management (42.11%).


There were ten Urgent jobs during the month of October 2016. A breakdown of the Urgent jobs are as follows: Bb Grading (3), Bb Assessment(2), Bb User Management (1), Bb Tools (1), Bb Content (1), Turnitin (1), Checkbox (1). All requests were responded to within an hour.