eLearning workshops

Workshops run and staff attendances

Practical, hands-on workshops in teaching and learning technologies are offered through Staff Development to help staff prepare their courses each semester. This year to date, 133 staff workshops have been run, with a total of 1,266 staff attendances. Since 2012, there has been a total of 6,986 staff workshop attendances.

workshops run

workshop attendances

Online workshop completions

Workshop Number of completions
Learn.UQ Basics 26
Learn.UQ Quizzes, Tests and Exams 28
Virtual Classroom (Zoom) 112
Desktop Recording (Kaltura Capture) 15
Video Assignment 3
Turnitin 2
edX (Edge) 1
Total 187

eLearning guides

Guide updates

The following table displays the number of staff and student guides that have been created, updated and removed this year to date.

Guides Created Guides Updated Guides Removed



Total = 598
(59 student guides + 539 staff guides)

Top 10 eLearning guides

The following list includes the 10 most viewed eLearning guides this month:

  1. Moving between Breakout Rooms (8,352 views)
  2. Reactions in a Zoom meeting (2,531 views)
  3. Polling in a Zoom meeting (2,413 views)
  4. Delete Threads and Edit/Delete Replies (1,986 views)
  5. Create a Grade Schema (1-7 grades) (1,309 views)
  6. Tips for Using Zoom for Teaching (947 views)
  7. Online Exams - Preparation and Delivery (610 views)
  8. Set Privacy and Share a Padlet (551 views)
  9. What is an ePortfolio? (550 views)
  10. Recommended Settings for Using Zoom for Teaching (505 views)

Total webpage views this month = 54,180

eLearning Solutions Service

The eLearning Solutions Service is designed to help staff implement the UQ eLearning tools that most successfully solve common teaching and learning problems. The eLearning Solutions Service to date in 2020 has catered for 363 Course Coordinators teaching into 456 courses and servicing a total of 61,180 student experiences across the university. The top three most common individual tools implemented are Online quiz / exam, Online marking / submission and Virtual Classroom - Zoom.

Individual tools Times implemented Students benefitted
Active learning tool 25 4436
Collaboration / reflection tool 21 4232
eLearning refresher 29 7022
ePortfolio WIL - Chalk & Wire 23 4980
Grade Centre 83 11004
Group management 31 5289
Group Peer Assessment 14 3400
edX (Edge) 12 2157
Online marking / submission 106 17261
Online mini lecture 38 4655
Online quiz / exam 136 27694
Self Peer Assessment Tool 0 0
Course Insights 7 1074
Video assignment 23 3228
Video content - Kaltura 19 2383
Video - Adobe Premiere Pro 1 159
Virtual classroom - Zoom 105 16791
Other 2 297

ePortfolio usage

Usage in July

Usage this year to date

Assessments: 2863 23086
Files Uploaded: 1389 22909


Courses/programs deployed in Semester 2, 2020

Courses/programs under development

Courses/programs completing their deployment review
(this includes any updates/changes to assessment tasks and required maintenance)

Master of Pharmaceutical Industry Practice    
Master of Social Work    
Bachelor of Social Work    

Chart of Support Request Categories from September 2018 to September 2020

Download Support Request Categories-202009.csv

The number of jobs for September 2020 increased by 52.5% when compared to September 2019 and increased by 46.5% when compared to September 2018 yet decreased by 7.6% when compared to August 2020.

Course Management jobs for September 2020 increased by 67.9% when compared with September 2019 and increased by 77.9% when compared with September 2018 and increased by 9.3% when compared with August 2020.

Tools & Other jobs for September 2020 increased by 47.4% when compared with September 2019 and increased by 36.3% when compared with September 2018 yet decreased by 12.2% when compared with August 2020.

The majority of jobs were distributed through Tools & Other (75.44%) with Course Management (24.56%).


There were twenty Urgent jobs during September 2020. A breakdown of the Urgent jobs are as follows.
two of Adaptive Release, one of Blackboard Access, one of Blackboard Assignment Tool, two of Blackboard Course Content, one of Blackboard Grade Centre, four of Blackboard Tests, two of Blackboard Wiki/Blog/Journal, one of Survey, one of Echo360, one of Kaltura, four of Turnitin.

All Urgent requests were responded to within an hour.