If you are a UQ staff member and would like assistance with one of our eLearning systems please submit a job with the ITS service desk (tier 1 support).

Staff also have the option of quickly logging a helpdesk support request from within their Learn.UQ course. Simply click on the Support request button and explain the problem you are experiencing. Information on your course and operating environment will be automatically included in the email sent to helpdesk.

For complex matters consider a written submission or submit a job asking for an eLearning Systems and Support team person to call you. An in-depth guide of how to submit a job is available on the Escalating-learn.UQ support requests page. For queries relating to students see the Learn.UQ support for students page.

Training

Our team also provides training to all UQ staff on the use of our central eLearning systems.

Students

Students requiring assistance with one of our eLearning services should be directed to contact the Library AskUS service.