Staff Support

Staff eLearning Enquiries

If you are a UQ staff member and would like assistance with one of our eLearning systems, please submit a job with eLearning Support.

Staff eLearning Support

• Phone: 07 336 56000 or 1300 738 082 (Australia-wide)
• Email: help@elearning.uq.edu.au

Staff also have the option of quickly logging a helpdesk support request from within their Learn.UQ course. Simply click on the Support request button and explain the problem you are experiencing. Information on your course and operating environment will be automatically included in the email sent to support.

For complex matters consider a written submission or submit a job asking for an eLearning Systems and Support team person to call you. An in-depth guide of how to submit a job is available on the Escalating-learn.UQ support requests page. For queries relating to students see the Learn.UQ support for students page.

General Enquiries

ITS Service Desk

• Phone: 07 336 56000 or 1300 738 082 (Australia-wide)
• Email: itsupportdesk@its.uq.edu.au

Guides

Guides are provided to help staff implement centrally supported eLearning tools. The eLearning team also provides 'how to' guides for students that are hosted on the UQ Library website.

eLearning Adviser Consultations

The eLearning Adviser Consultations provide course teaching staff with one-on-one consultations with an eLearning Adviser on implementing centrally supported eLearning tools. Staff can book an appointment via the eLearning Adviser Consultations Microsoft Bookings Service. 

Course content editing/updating/creation

If you need to edit/update/create content for your course sites the following options are available:

• Attend an elearning workshop
• Seek support from your local faculty / school Learning Designers
• Apply to the ITaLI Digital Uplift service

Standard practice for the Elearning team is to not make changes to courses without consulting teaching staff. We need to know the intent of the configurations before advice is given on how to configure a course by the teaching staff.

Professional Development

Our team also provides professional development workshops (through Staff Development, custom, online self-paced) w to all UQ staff on the use of our central eLearning systems.

Students

Students requiring assistance with one of our eLearning services should be directed to contact the Library AskUS service.