eLearning Training Attendances

Practical, hands-on eLearning workshops are offered through Staff Professional Development to help staff prepare their courses each semester. As of January 2019, 9 staff workshops have been run this year, with 3 of those requiring waitlists and consequently 2 additional workshops were scheduled to meet the demand. Staff workshop attendances this year total 81 participants as of January 2019 and total 5179 since 2012.

2019 Workshop Attendances graph

 Workshops run in Jan graph

Guide Update Requests

Throughout the year, updates to staff guides on the eLearning website and student guides on the Library website are requested by staff. This year to date, 8 new guides have been created, 1 exisiting guide has been updated and 0 guides have been removed based on requests. In total, 9 guides have been created, updated or removed, with 9 of those being staff guides and 0 being student guides.

eLearning Solutions Service

The eLearning Solutions Service is designed to help staff implement the UQ eLearning tools that most successfully solve common teaching and learning problems. The eLearning Solutions Service to date in 2019 has catered for 24 Course Coordinators teaching into 24 courses and servicing a total of 3162 student experiences across the university. The top three most common individual tools implemented are ePortfolio WIL - Chalk & Wire, online marking/submission, active learning tools respectively.

ePortfolio Usage Statistics

Assessments: 1391
Files Uploaded: 1958

ePortfolio statistics graph January 2019



eLearning Helpdesk - Support Requests and Trends

Chart of Support Request Categories from January 2017 to January 2019

Download Support Request Categories-201901.csv

The number of jobs for January 2019 decreased by 16% when compared to January 2018 and decreased by 1.9% when compared to January 2017 yet increased by 11.2% when compared to December 2018.

Course Management jobs for December 2018 decreased by 12.5% when compared with December 2017 and decreased by 12.5% when compared with December 2016 yet increased by 7.7% when compared with November 2018.

Tools & Other jobs for January 2019 decreased by 22.4% when compared with January 2018 yet increased by 24.4% when compared with January 2017 yet increased by 18.4% when compared with December 2018.

The distribution of jobs were mostly through Course Management (67.94%) with Tools & Other (32.06%).

RESPONSE TO SUPPORT REQUESTS FLAGGED AS URGENT BY CLIENTS

There were two Urgent jobs during January 2019. A breakdown of the Urgent jobs are as follows.
Blackboard Grade Centre (1), Course Request (1).

All Urgent requests were responded to within an hour.