ResponseWare software has been updated to TurningPoint Cloud (TP8) (from TurningPoint 5). UQ has also moved from a site licence based on student numbers to a licence based on instructor numbers. The new version is compatible with Windows 10 and Office 2016 and includes improved reporting features.

Must I update?

Yes, if you wish to use TurningPoint ResponseWare with mobile devices.

How do I update to TurningPoint Cloud (TP8)?

To use TurningPoint Cloud you will need to complete the following steps (this process typically takes 48 hours):

  1. Create a new Turning Technologies account using your UQ email address (old accounts will no longer work).
  2. Log a job with the eLearning Helpdesk to have your account added to the UQ site licence.
    • the subject of the email should be eLearning team - Add account to ResponseWare licence
    • Include your email address in the message.
    • Note:  This process typically takes 48 hours. The UQ eLearning Helpdesk needs to log a job with the TurningPoint Helpdesk based in the UK.
  3. Download the software

Warning: If users select the wrong region in TP8 you will be unable to change it in the app and will get a “This session does not exist” error message if you try to create a session and have students connect to it. To change the region you will need to download and run the following region fix:

Refer to Getting started with ResponseWare and ResponseWare quick start guides.

Is there a guide available for students?

AskUS student guide: How to use ResponseWare.

Note: The web address for students responses has changed to: 

Note: An app is available for free from the Apple app or Google Play store. Students using apps should select the Region East Asia when prompted. We recommend that students uninstall apps downloaded prior to 2017 and reinstall them. 

Can I use my old PowerPoint slides?

Yes, though if you have the old MS version of charts within your document you will be prompted to update them on first use. It is recommended that you save a copy of the original PowerPoint slides. Once a PowerPoint has been updated for use with TurningPoint Cloud it cannot be used with TurningPoint 5.

Is TurningPoint Cloud available on lectern machines?

Yes, TurningPoint Cloud is installed on all lectern machines in central supported teaching spaces.

Warning: Both TurningPoint Cloud and TurningPoint 5 (for clicker only users) are installed on machines. 

TurningPoint Cloud - Correct version

TurningPoint Cloud icon

TurningPoint 5 - Clicker users only

TurningPoint 5 icon

Can students use both mobile devices and clickers with TurningPoint Cloud?

Yes. You will need to use a receiver to cater for clicker users.

Note: Using TurningPoint 5 or TurningPoint Cloud with physical clickers is supported at a school / faculty level.

Can users of TurningPoint Cloud and TurningPoint 5 share receivers?

No, on the first use of a receiver with TurningPoint Cloud you will be prompted to update the receiver software. Once a receiver has been updated for use with TurningPoint Cloud it can no longer be used with TurningPoint 5.

Is your receiver compatible with TurningPoint Cloud?


Check the code on the back of your receiver:

RRRF01 – NOT compatible, you will need to purchase a new receiver.

RRR02 – NOT compatible, you will need to test your receiver.

RRR03, RRR04 – compatible.

Recommendation: It is strongly recommended that you test the updated software and receiver with a student clicker before your first lecture.

Note: Using TurningPoint 5 or TurningPoint Cloud with physical clickers is supported at a school / faculty level.

Where can I purchase a new receiver?

New receivers can be purchased from Keepad Interactive