The "Service enhancement program" is a suite of eLearning technology projects to investigate and deploy new eLearning technologies in line with University needs. The program aims to address broad enterprise needs in a timely manner, with usable services as an outcome. Faculties retain an ability to have ITS make small system modifications that are possible within the resources available in the eLearning SLA, or pay for modifications they need for their faculty alone.

The program makes use of:

  • The engagement model for New eLearning Service Requests to ensure new eLearning technologies are evaluated collaboratively with due process.
  • The annual service satisfaction survey to monitor client satisfaction with support services provided by TLS (e.g. provision of technical training, support offered by the eLearning Helpdesk, perceptions of the centrally supported eLearning tools currently provided). The results help ITS prioritise resource allocations and service improvements.
  • The ongoing surveying and gathering of information concerning particular eLearning technology needs.

Priorities for Current Academic Year

To help us identify your eLearning technology need throughout this year and beyond, please fill in our survey (UQ staff only).

You are also welcome to call or email us to discuss your particular eLearning technology needs and/or to put forward your suggestions.