Your browser may block third party cookies by default which can cause issues accessing your lecture recordings, Turnitin or the ePortfolio system. Follow the process below to enable third party cookies dependant on the browser you are using. 

Note: If you are concerned about privacy by enabling all third party cookies refer to the Exception to Third Party Cookies guide. 

Enable third party cookies using a Chrome Browser 

  1. Open your Chrome Browser.
  2. Click on the Customise and control Google Chrome button. 
  3. Click on the Settings link. 

click on setting link

  1. Scroll down and click on the Advanced link.  
  2. Under the Privacy and Security section, click on the Site settings link

click on advanced and content settings

  1. Click on the Cookies and site data link. 

cookies and site data

  1. Ensure the Block third-party cookies is not enabled (bar is grey). 

block cookies toggle off

Note If the above solution does not work try the following:

  1. Open Chrome.
  2. Type chrome://flags/#same-site-by-default-cookies into the address bar.
  3. Change the "SameSite by default cookies" option to "Disabled".
  4. Click on the Relaunch button to apply changes.

Enable third party cookies using a Firefox Browser 

  1. Open your Firefox Browser.
  2. Click on the Open menu button. 
  3. Select the Options button. 

click on Options

  1. Click on the Privacy & Security link. 
  2. Under History make sure Use custom settings for history is selected from the drop down. 
  3. Click on the radio button to  Accept cookies from websites
  4. Under Accept third-party cookies select Always from the drop down. 

privacy and security

Enable third party cookies using a Safari Browser

  1. Open Safari. 
  2. Click on the Preferences from the drop down. 


click on preferences

  1. Click on Privacy link. 
  2. Ensure the Block all cookies checkbox is not selected. 
  3. Ensure Prevent cross-site tracking is unticked.