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Turnitin Sync Issue

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During Semester 1 Turnitin had an issue where grades were intermittently syncing incorrectly with the Grade Centre. Some students' results will have incorrectly transferred to Grade Centre, risking an incorrect mark being used in the final grade calculations.

If you have not yet finalised grades, all Turnitin marks should be manually downloaded and then uploaded to Blackboard Grade Centre according to the steps below. This is a relatively simple process that is much faster than manual checking of grades.

If you have finalised the grades, check if there has or has not been an error with the Turnitin grades by taking the actions outlined in step 6 only.

Communications

  • 16 May All teaching staff alerted to the issue of incorrect grade xfer from Turnitin via a Spotlight message on the Welcome page of Blackboard
  • 14 June The issue was alerted to all staff daily via a popup message on the Welcome page of Blackboard from this day, with link to solution guide.
  • Learning designers were advised via the LDC/ELOF Teams site, with link to guide
  • 14 June an alert about the issue with a guide was posted in Spotlight visible to all staff on the Blackboard Welcome page, with link to guide.
  • 16 June an alert was emailed to all ADAs, Chief Examiners, and School Directors of Teaching and Learning with link to this guide.
  • 22 June the precise coordinators known to have courses potentially impacted by the problem were emailed to make sure they were aware and had taken correct action depending on whether grades were already finalised or not.
  • 23 June Elearning Operational Forum discussed the issue with the guide link provided
  • 23 June DVCA and key senior University figures updated  by email from ITALI director
  • 23 June all ADAs emailed with list of all courses potentially impacted cc to DVCA, PVCTL, Examinations, PresAB
  1. Create new column in Grade Centre
  2. Download Grade Centre column
  3. Sort the students list
  1. Download Grade Report from Turnitin
  2. Upload the data from Turnitin Grade Report to Grade Centre
  3. If you have finalised the grades

5. Upload the data from Turnitin Grade Report to Grade Centre

  1.  From the Grade Report you downloaded from Turnitin, copy First Name, Last Name, Email and Grade columns.
  2. Paste them into the first spreadsheet - Grade Centre from Blackboard.
  3. Both lists should match.

Note: Check student number/email for the students with identical last names.

  1. Delete all extra columns and leave only: Last Name, First Name, Username, Last Access, Availability, the newly created column with Grades, e.g. Turnitin check [Total Pts: 40 Score] |698143.

  1. Save the spreadsheet to your computer. 
  2. From the Control Panel, select Grade Centre > Full Grade Centre.
  3. Click on the Work Offline button.
  4. Click on Upload from the drop-down list.

Work offline and upload circled

  1. Click on the Browse My Computer button to locate your saved CSV file.

Browse My Computer button circled

  1. Click on the Submit button.

Submit button circled

  1. If completed correctly you will receive a green tick on the Upload Grades Confirmation screen.
  2. Click the Submit button to complete the Grade Upload.

Submit button circled