Virtual classroom (Zoom) (Ultra)

• Installing Zoom (ITS)
• Customising your Zoom profile (Zoom)
• Organising a Zoom meeting (ITS)
• Joining or leaving a Zoom meeting
• Test your audio (Zoom)
• Test your webcam (Zoom)
• Sharing a screen in a Zoom meeting (Zoom)
• Participating in Breakout Rooms (Zoom)
• In-Meeting Chat (Zoom)
• Using non-verbal feedback and meeting reactions (Zoom)
• Stopping all incoming video in a meeting or webinar (Zoom)
• Communicate and collaborate online (UQ Digital Essentials)

Before the meeting

Make a test Zoom call

If you wish to make a test call to check your microphone and/or webcam is working, refer to the instructions in the Joining a Zoom test meeting guide by Zoom.

Check equipment

You may use some of the following additional equipment to communicate in Zoom meetings.

• A headset with a microphone (audio jack or USB connection).
  • If you are using a headset with a microphone, it may have a switch halfway along the cord. Check that it is not switched off.
  • If you are using a headset with a microphone that has a jack connection, ensure the jack is plugged into the correct outlet on your computer.
• A webcam, if there isn't an existing one built into your laptop (optional).
  • If you are using an external webcam, ensure that is plugged in correctly to the USB port on your computer.

Test your audio and video

• Test your webcam and audio:
  • Refer to the test your video guide.
  • Refer to the test your audio guide.
• When testing your audio: 
  • check that the volume on your computer is not muted
  • check that the computer master volume is up at an acceptable level
  • check the microphone volume is at an acceptable level by going to Control Panel > Sound > Recording (PC) or Settings > Sound > Input (Mac).

Join the meeting

• If you receive the Zoom message "This meeting is for authorized attendees only", the meeting may be restricted to UQ Zoom accounts only. For step-by-step instructions on joining the meeting with your UQ Zoom account, refer to the UQ ITS troubleshooting guide. 

During the meeting 

Request to speak

• Raise your hand to speak by clicking on the Raise Hand reaction. Refer to the Raise your hand to speak guide. 
• Turn on your microphone by clicking on the Unmute button. 

Once you have finished speaking

• Turn off your microphone by clicking on the Mute button.
• Lower your hand by clicking on the Lower Hand reaction. 

For more information, refer to the Raise your hand to speak guide. 

Ask a question via the chat

• To ask a question, click on the Chat button and share your question. Refer to the Chatting in a Zoom meeting guide.

Further help

If you are still having trouble with Zoom, please contact AskUs.

We all have a role in creating a learning environment of mutual respect, courtesy and safety, including when using Zoom or other online teaching and learning platforms.

This requires consideration of some basic principles:

1. Arrive on time when joining the Zoom meeting, as you would with any other class.
2. Allow your tutor sufficient time to start the Zoom meeting. They may need to troubleshoot or wait for other students to join.
3. Test your audio and test your webcam when joining the Zoom meeting.
4. Mute your microphone on entry to the Zoom meeting and keep it muted. 
5. Keep your webcam off to preserve bandwidth, unless instructed to do otherwise.
6. Raise your hand if you would like to ask a question verbally and wait until the host indicates that you can speak.  
7. Use the in-meeting chat to ask non-verbal questions and wait until the host finds time to answer your question.
8. In the event of a poor internet connection or drop-outs, click on the Zoom link again to rejoin the Zoom meeting.
9. If you encounter any technical issues, first refer to the Zoom troubleshooting guide. Otherwise, watch the recording at a later date (if available).