Zoom troubleshooting guide (Original)
Check equipment
You may use some of the following additional equipment to communicate in Zoom meetings.
- A headset with a microphone (audio jack or USB connection).
- If you are using a headset with a microphone, it may have a switch halfway along the cord. Check that it is not switched off.
- If you are using a headset with a microphone that has a jack connection, ensure the jack is plugged into the correct outlet on your computer.
- A webcam, if there isn't an existing one built into your laptop (optional).
- If you are using an external webcam, ensure that is plugged in correctly to the USB port on your computer.
Before the meeting
- Test your webcam and audio:
- Refer to the test your video guide.
- Refer to the test your audio guide.
- When testing your audio:
- check that the volume on your computer is not muted
- check that the computer master volume is up at an acceptable level
- check the microphone volume is at an acceptable level by going to Control Panel > Sound > Recording (PC) or Settings > Sound > Input (Mac).
Join the meeting
If you receive the Zoom message "This meeting is for authorized attendees only", the meeting may be restricted to UQ Zoom accounts only. For step-by-step instructions on joining the meeting with your UQ Zoom account, refer to the UQ ITS troubleshooting guide.
During the meeting
Request to speak
- Raise your hand to speak by clicking on the Raise Hand reaction. Refer to the Raise your hand to speak guide.
- Turn on your microphone by clicking on the Unmute button.
Once you have finished speaking
- Turn off your microphone by clicking on the Mute button.
- Lower your hand by clicking on the Lower Hand reaction.
For more information, refer to the Raise your hand to speak guide.
Ask a question via the chat
- To ask a question, click on the Chat button and share your question. Refer to the Chatting in a Zoom meeting guide.
Further help
If you are still having trouble with Zoom, please contact AskUs.